Shipping Policy.

01Processing times

We are a new operation filling our first orders, and we would rather set an honest expectation than a flattering one. During our launch period, allow 3 to 10 business days to process an order before it ships, subject to account verification and stock. Orders placed on a weekend or public holiday start the next business day.

Some orders will take longer. A first batch can sit waiting on its documentation, and we will not release material ahead of the records that belong to it. If your order is going to exceed 10 business days we email you before that point with the reason and a revised estimate — you should never have to chase us to find out where an order stands.

Total time to your lab door during launch: usually 5 to 12 business days, and up to about three weeks in the worst case. Plan your ordering around that window — all sales are final under our Refund Policy.

02Methods & carriers

Orders of $150.00 or more ship free. Below that, shipping is a flat $7.95. You see the exact figure in your cart before you pay, and again on Stripe's payment page — never added afterwards.

The flat rate is deliberately less than what a parcel actually costs us to send. We would rather under-charge for shipping than pad it, and orders over the threshold carry the difference.

Every order currently goes out as one tracked domestic service. We are deliberately not advertising expedited or guaranteed-date options we cannot yet honour consistently; when we can, they will appear here first.

• Standard, tracked — USPS Ground Advantage, typically 2–5 business days in transit once dispatched. Flat $7.95, or free on orders of $150.00 and above.
• Cold-chain — added where a material's stability profile calls for it, at no extra charge. Adds nothing to transit time or cost.
• Expedited — not offered during launch. Ask us before ordering if timing is critical and we will tell you honestly whether we can help.

The free-shipping threshold is measured on your order subtotal before any discount, so an academic discount can never push you back under it.

03Cold-chain handling

Materials are supplied lyophilised and packaged to protect against typical transit conditions. Where a material's stability profile calls for it, orders ship with protective, temperature-controlled packaging and appropriate cooling media at no additional cost.

We do not currently offer temperature logging inside the parcel, and we will not claim a monitored cold chain we cannot evidence. If your work requires documented in-transit temperature, contact us before ordering and we will tell you plainly whether we can meet it.

04Destinations & restrictions

We ship within the United States only. Checkout will not accept an address outside it, so no international order can be taken and then cancelled on you after payment.

Certain materials may be restricted or prohibited in some jurisdictions, including at state and institutional level. It is the researcher's responsibility to confirm that a material may lawfully be received at the destination and used for its intended research purpose. We may hold or cancel an order we believe cannot be lawfully shipped; orders we cancel before dispatch are not charged or are reversed in full — the only case in which payment is returned.

05Tracking & delivery

A tracking reference is emailed as soon as your order is dispatched. Risk of loss passes on delivery to the address you gave us — a parcel lost or damaged in transit is our problem to resolve, not yours, and we deal with the carrier so you do not have to.

Two things we do need from you: an address where a parcel can actually be received, and prompt collection of temperature-sensitive shipments. If a parcel is returned to us as undeliverable after failed attempts, or refused at the door, the order is forfeit under our all-sales-final policy — see the Refund Policy.

06Delays, loss & damage

Carrier delays are outside our direct control, and during launch our own processing may run to the slow end of the ranges above. Neither is a reason to leave you uninformed: if something slips, you hear it from us.

If a shipment arrives damaged, contact us within 7 calendar days of delivery with photographs. If tracking shows no delivery, contact us within 21 days of your order date. Both routes are handled under our Refund Policy, which covers transit damage and non-delivery at our cost.

Owner-set launch terms, 10 August 2026. Pending review by counsel, and subject to any statutory rights that apply where you are.